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  • What is your Spay & Neuter Policy?
    All campers must be spayed or neutered if 12 months of age or older unless waived by management.
  • Do my pets have to be vaccinated?
    Prior to boarding, day care, or grooming, all campers must have current vaccination records on file: DOGS: Bordetella/Distemper/Rabies CATS: FVRCP/Rabies Additionally, campers must be on a flea-preventative and be free of any parasites prior to boarding, day care, or grooming. Vaccinations records may be faxed to us at: 1-866-574-2040 or emailed to Please ensure records are on file with us prior to check-in. DOGS Rabies: every 3 years DHLPP: every 12 months Kennel Cough / Bordetella: oral or intra-nasal every 12 months, injection every 12 months CATS Rabies: every 12 months FVCRPP: every 12 months Leukemia: outdoor cats only, every 12 months
  • What is the cancellation policy?
    Our cancellation policy will now be implemented for boarding, daycare and grooming. All reservations will now require a card on file. Please review our cancellation policy below: September - April : Boarding, daycare, and grooming will require a 24-hour notice. Cancellations or no-shows without this notice will automatically be charged a cancellation fee equal to 50% of the reservation or service fee amount. May - August : Boarding will require a 48-hour notice. Cancellations or no-shows without this notice will automatically be charged a cancellation fee equal to 50% of the reservation or service fee amount. Peak Seasons : Boarding will require a $100 deposit and a 7-daycancellation notice. Any cancellations or no-shows without this notice will result in deposit forfeiture. *Peak seasons include: The week before, week of, and week after Christmas. New Years eve and day, Thanksgiving Week, Labor day and the preceding weekend, Memorial Day and preceding weekend, Spring Break, Easter Week, and July 2nd-5th. The Village Doggy Playcare - All daycare / play care reservations require a 24 hour notice of cancellation. Late cancellations and no-shows will be automatically charged a $25 fee.
  • What are Dog Camp's Hours?
    Monday - Friday 7:30AM - 12:00PM for boarding pick up and day care drops offs 2:00PM - 6:30PM for boarding drop off and day care pick ups Saturday 9:00AM - 12:00PM Sunday 3:00PM - 6:00PM for pick up only. Please note that Monday - Friday we will be closed from 12PM-2PM. We will also be recommending pick ups in the morning and drop offs in the afternoon for boarding. This is to avoid having your pet wait for their run and ensure the run will be sanitized and prepped for check in. This is especially recommended during the holidays and extreme weather conditions such as hot summers and cold winters. Please plan to pick up only during specified hours! After hours pick-ups (After 6:30PM Mon-Friday, after 12:00pm Saturday, after 6:00pm Sunday) will automatically assess a $40 late fee.
  • What is your policy for aggressive dogs?
    While we do accept dogs who cannot play with other dogs, all must be people friendly. We will not be able to board dogs who we find to be aggressive. Destructive dogs will also not be able to board.
  • What do I need to bring from home?
    Pet parents are encouraged to bring their pet’s favorite bed, blanket, and chew toys. For added comfort, we recommend that you bring an unwanted T-shirt with your scent on it. As always, please label all belongings with a permanent marker. Additionally: To prevent upset tummies, we ask that you bring your labeled food from home. We will be happy to serve it just like you do with any toppers or special details. That includes any refrigerated food or toppers. We also have our in-house food (Fromm Chicken and Brown Rice) that you can opt to use. We will be implementing a $5 per dog, per day charge for those who opt in to using our food. You may bring special food bowls such as slow feeders, ceramic bowls, or raised feeders if your dog uses it at home. However, we have many stainless steel food and water bowls here! If you dog takes medications, we recommend portioning them out in medicine boxes to ensure your pup gets the right dose at the right time. We also have medicine boxes here and can sort them according to your detailed, written instructions.
  • What are the Doggy Day Care Hours?
    Daycare will now be offered M-F from 7:30 AM - 6:30 PM. They will have a nap time between 11:30 AM - 2:00 PM. Half days will consist of 4 hours of daycare and customers may opt for a morning slot before nap time or an afternoon slot after nap time. Reservations must be cancelled within 24 hours. Late cancellations and no-shows will receive an automatic $25 fee.
  • What is the new leash nature walk?
    We are now offering nature walks (for approved dogs)! For a $15 add-on, your pet can have a 1:1 leash walk on our wooded trail system!
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