QUESTIONS? WE HAVE ANSWERS

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Spay & Neuter Policy

Dogs under 18 months of age, cats under 12 months & dogs & cats with medical conditions with papers from their vet are our only exceptions. Hunting dogs, show dogs & breeder contracts past 18 months do not fall under medical reasons.

If you do not meet these requirements, please do not ask for an exception. 

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Vaccination Policy

All pets must have these current vaccinations on file for all reservations.

Our fax number is 1-866-574-2040. It is your responsibility to have your vet send updated vaccination records to us.

 

DOGS

Rabies: every 3 years

DHLPP: every 12 months

Kennel Cough / Bordetella: oral or intra-nasal every 6 months, injection every 12 months

 

CATS

Rabies: every 12 months

FVCRPP: every 12 months

Leukemia: outdoor cats only, every 12 months

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Office Hours / Check-In and Check Out Times

Monday - Friday      8 am - 5:30 pm

Saturday                    9 am - noon

Sunday                       4 pm - 6 pm for pick up only

 

*Please be mindful of our hours. If you would like to spend some time checking in and setting up your pet, please give yourself ample time to do so before we close up for the day! We charge by the nights spent, so you have all day to drop off and pick up.​

 

Cancellation Policy

  • Peak Times (Thanksgiving, Christmas and Spring Break):

         A $75 deposit is required. Cancellations made less than 7 days from check in date will forfeit deposit.

  • Summer (May-August):

         We kindly ask for 72 hour notice when canceling a reservation May-August. Less than 72 hours notice during this time will incur a 50% charge of reserved time. Future

         reservations will not be honored until payment is received.

  • Standard (September-April):

         We require at least 48 hours notice when canceling a reservation. Less than 48 hours notice during this time will incur a 50% charge of reserved time. Future reservations will not          be honored until payment is received.

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Aggressive and / or Destructive Dogs

While we do accept dogs who cannot play with other dogs, all must be people friendly. We will not be able to board dogs who we find to be aggressive. Destructive dogs will also not be able to board.

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Gear From Home

Feel free to bring anything from home to make your pet's stay more comfortable. We've seen it all so don't worry whether you should bring it or not! One note, please don't bring anything you'd be sad if your dog decided this would be a good time to tear it up! We have plenty of bowls so there's no need to bring those along. F

 

Food

You are more than welcome to bring your food from home or use ours, Nature's Variety. It's helpful if you pre-portion your food into zip locks but it's not a requirement.​

 

Medications

We take medication administration very seriously. Help us by sorting, pre-portioning & making notes for us, as it applies.

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Please . . .LABEL, LABEL, LABEL

We do a ton of laundry... labeling helps us get your goods back to your pet.... this includes leashes as well.