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POLICY & HOUR CHANGES

Beginning 1/1/2023 Dog Camp hours will change and we will implement new policies! Please take the time to review this information before the beginning of the year!

NEW HOURS

 

  • HOUR CHANGES AND NOTES 

    • Monday - Friday  

      • 7:30 AM - 11 AM (Pick Ups recommended)

      • 2 PM - 6:30 PM (Drop Offs recommended)

    • Saturday

      • 9 AM - 12 PM 

    • Sunday

      • 3 PM - 6 PM (Pick Up Only)

    • Please note, Monday - Friday we will be closed from 11 AM - 2 PM. We will also be recommending Pick Ups in the morning and Drop Offs in the afternoon. This is to avoid having your pet wait for their run and ensure the run will be sanitized and prepped for check in properly. This is especially recommended during the holidays and extreme weather conditions such as hot summers and cold winters.

Policy Changes

  • POLICY AND ADDITIONAL CHANGES

    • All campers must be spayed and neutered if 12 months of age or olderunless waived by management.  

    • Our cancellation policy will now be implemented for boarding, daycare and grooming. All reservations will now require a card on file. Please review our cancellation policy below: 

      • September - April : Boarding, daycare, and grooming will require a 24-hour notice. Cancellations or no-shows without this notice will automatically be charged a cancellation fee equal to 50% of the reservation or service fee amount. 

      • May - August : Boarding will require a 48-hour notice. Cancellations or no-shows without this notice will automatically be charged a cancellation fee equal to 50% of the reservation or service fee amount. 

      • Peak Seasons : Boarding will require a $100 deposit and a 7-daycancellation notice. Any cancellations or no-shows without this notice will result in deposit forfeiture. *Peak seasons include: The week before, week of, and week after Christmas. New Years eve and day, Thanksgiving Week, Labor day and the preceding weekend, Memorial Day and preceding weekend, Spring Break, Easter Week, and July 2nd-5th. 

    • Food/Medication:

      • To prevent upset tummies, we ask that you bring your labeled food from home. We will be happy to serve it just like you do with any toppers or special details. That includes any refrigerated food or toppers. 

      • We also have our in-house food (Fromm Chicken and Brown Rice) that you can opt to use. We will be implementing a $5 per dog, per day charge for those who opt in to using our food. 

      • You may bring special food bowls such as slow feeders, ceramic bowls, or raised feeders if your dog uses it at home. However, we have many stainless steel food and water bowls here! 

      • If you dog takes medications, we recommend portioning them out in medicine boxes to ensure your pup gets the right dose at the right time. We also have medicine boxes here and can sort them according to your detailed, written instructions. 

    • Daycare: 

      • Daycare will now be offered M-F from 7:30 AM - 6:30 PM. They will have a nap time between 11:30 AM - 2:00 PM. 

      • Half days will consist of 4 hours of daycare and customers may opt for a morning slot before nap time or an afternoon slot after nap time. 

    • Leash walks!

      • We are now offering nature walks (for approved dogs)! For a $15 add-on, your pet can have a 1:1 leash walk on our wooded trail system! 

 

As always, thank you for being a valued customer! We are grateful for the patience and support you have shown us during this transition time. We strive to make your experience as excellent as possible and welcome any feedback to better serve you and your pet! Everyone at Dog Camp looks forward to seeing you and your pets in the new year! 

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